Products
Are Open Mix Drink products made for daily use?
Our products are designed for practical daily food routines. Always follow product instructions and consult a qualified professional if you have specific health conditions.
Is the ghee made using the Bilona method?
The ghee product page is designed for A2 Bilona-style storytelling, covering curd setting, churning, butter extraction, and slow cooking.
Orders
Can I change my order after placing it?
Changes may be possible before packing or dispatch. Contact support quickly with your order number.
How do I know my order is confirmed?
You should receive confirmation through the contact details entered at checkout after successful payment or order placement.
Shipping
How long does delivery take?
Delivery timelines depend on location, courier availability, and order processing. Final timelines can be shown dynamically once logistics are integrated.
Do you offer free shipping?
Free shipping eligibility may depend on order value, location, product type, and ongoing offers.
Payments
Which payment methods are supported?
The checkout design currently supports UPI, cards, and cash on delivery as display options. Final options will depend on your payment gateway setup.
Returns
Can food products be returned?
Food products are usually return-limited for safety reasons. Damaged, missing, expired, or incorrect products can be reviewed according to the Return & Refund Policy.