Return and Replacement Eligibility

Because our products are food and wellness consumables, returns are generally accepted only for damaged, incorrect, expired, or missing items reported within the support window.

Please keep product packaging, invoice details, and clear photos/videos of the issue for faster resolution.

Damaged, Incorrect, or Missing Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and supporting images. We may offer a replacement, refund, or store credit depending on the case.

Refund Processing

Approved refunds are processed to the original payment method where possible. Bank or payment partner timelines may vary after we initiate the refund.

• Replacement review: usually within 2-4 business days
• Refund initiation: after issue verification
• Payment partner settlement: subject to bank timelines

Non-returnable Cases

Opened products, taste preference concerns, incorrect address entries, refused deliveries, and issues reported after the stated support window may not qualify for return or refund.

How to Contact Us

Share your order number, registered phone number, delivery date, and issue details through our support channel so our team can assist quickly.

Policy terms should be finalized with your operations and legal team before launch.